Return and Refund Policy

At Peter Pioneers, customer satisfaction is our top priority. We aim to provide a hassle-free experience for all our customers. Please read our policy below for details on returns and refunds.

1. Eligibility for Returns

You can request a return under the following conditions:

• The product is damaged or defective upon delivery.
• The product delivered is incorrect or does not match your order.
• The return request is made within 7 days of receiving the product.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Products damaged due to customer mishandling.
• Used or opened items that are not in their original condition and packaging.
• Customized or personalized items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team via [email protected] within 7 days of receiving the product.
2. Provide your order details, a description of the issue, and photos (if applicable) to verify the claim.
3. Once your request is approved, our delivery partner will collect the item from your location.

Note: The product must be returned in its original packaging, along with all tags, accessories, and invoices.

4. Refunds

Refunds are processed only under the following conditions:

• If the returned item meets the eligibility criteria.
• If the return is due to a fault on our part (damaged or incorrect product).

Refund Process:

• Refunds will be issued in the form of cash refund upon delivery of the returned product.
• Processing time: 7–10 business days after the return is approved and received.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you may return the item and place a new order.

6. Items Not Delivered

If your order is not delivered, please contact our customer support team. Once verified, we will offer a full refund or redelivery of the product.

7. Contact Us

For further assistance with returns or refunds, please reach out to us [email protected].