Shipping Policy

At Peter Pioneers, we are committed to delivering your orders promptly and securely, no matter where you are. Please review our shipping policy to understand how we handle order deliveries.

1. Shipping Locations

We operate worldwide, ensuring our travel accessories, travel tech gear, and travel bottles reach customers across the globe.

2. Shipping Charges

Shipping charges (if applicable) will be clearly mentioned at checkout.
Free shipping may be offered on orders exceeding a certain value, as specified on our website.

3. Order Processing Time

Orders are typically processed within 1–3 business days after confirmation.
Once shipped, you will receive an order confirmation and tracking details via SMS or email (if applicable).

4. Delivery Time

Domestic deliveries: 3–7 business days
International deliveries: 7–21 business days, depending on the destination country.

Note: Delivery timelines may vary due to unforeseen circumstances, such as customs delays, holidays, or natural events.

5. Cash-on-Delivery (COD)

Peter Pioneers offers a cash-on-delivery (COD) payment option for all orders.
Customers must ensure that someone is available to receive and pay for the order at the delivery address.

6. Order Tracking

Once your order is shipped, you will receive a tracking number to monitor the delivery status. Use the tracking information provided to stay updated on your shipment.

7. Failed Deliveries

In case of a failed delivery attempt due to:

Incorrect or incomplete address provided.
Unavailability to receive the order.

Our delivery partner will make a second attempt. If the delivery is unsuccessful again, the order will be returned to us.

8. Damaged or Missing Items

If your order arrives damaged or is missing items, please contact our customer service within 48 hours of delivery.
We will investigate the issue and arrange for a replacement or refund as applicable.

9. Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or additional fees required by their country.

10. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us [email protected].